FAQs

Shipping, Order Tracking and Delivery

How long does it take for my order to ship within the USA?

USA orders will ship and arrive within 7 business days. You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. Delivery of your order can take 3-5 business days.

How long does it take for my order to ship Internationally?

International orders (including Canada) may take up to 2-6 weeks to arrive depending on your destination. Rural countries or cities may take longer to arrive. You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped.

How do I track my order?

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. USA orders should receive their shipping confirmation email within 3 business days from the moment the order was placed. International orders should receive their shipping confirmation email within 5 business days from the moment the order was placed. If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk mail to ensure the email did not go to this folder.

If no email was received, please email us at info@pandorasboxinc.com so that we may provide you with your tracking number.

For orders shipping within the USA, you may track your order at https://www.usps.com/ using the tracking number provided.

For orders shipping internationally, you may track your order at https://www.17track.net/en using the tracking number provided.

My tracking is not updating.

There may be instances that tracking does not update immediately (appears as in “Pre-Shipment” for example). Please allow up to 48 hours for tracking updates to appear.

My package was returned for a “bad address”.

If your package was shipped, however, it was returned to us due to a bad address, please click on the link below to purchase a new shipping label to have your order re-shipped to the correct address. Please be sure to select “USA” for domestic orders, or “International” if you are located outside of the USA.
Please use the link below to have your order re-shipped to you: https://www.pandorasboxinc.com/products/shipping-and-handling

There is no tracking number/ or status?

We are working on processing your order. We are just waiting for the tracking number. As soon as we have it, we will send it to you so please keep an eye on your email.
Due to the high holiday volume, we will be a few days backed up on shipments.

Pre-Sale Shipping

Pre-sale items will begin shipping out to customers on the date listed on the product page. Once your item is shipped, you will receive a shipping confirmation email with tracking information so that you may track your package and see the estimated arrival date.

Order Related Concerns

How do I check my order status?

Once you have successfully placed an order, you will receive an order confirmation email containing your order number and a summary of your purchase. Once your order has shipped, you will receive another email from us notifying you of this update and it will contain your tracking number.

If no email was received, please email us at info@pandorasboxinc.com so that we may provide you with your tracking number and further help if needed.

My discount code didn’t apply.

Please email us at info@pandorasboxinc.com and provide your discount code so that we may verify eligibility and make the proper adjustments to your order if applicable.

My order was damaged, defective, missing items, or wrong item received.
Please email us at info@pandorasboxinc.com with a clear photo attached of the item(s) you received so that we can review your request for a replacement. After review and confirmation, we will replace or reship your damaged/ defective/ missing item(s) immediately.

International Orders

Do you ship to other countries?

We currently ship to all countries except Saudi Arabia, United Arab Emirates, South Africa, Mexico, Venezuela and Guatemala.

How long does it take for my international order to ship?

International shipments outside of the USA (including Canada) may take up to 2-6 weeks to arrive. Rural countries or cities may take longer to arrive.

How do I track my order?

A tracking number should have been sent to you via email after your order was shipped. If you didn’t see an email, please check your spam/junk mail.

For orders shipping internationally you may track your order at https://www.17track.net/en using the tracking number provided.

If no email was received, please email us at info@pandorasboxinc.com so that we may provide you with your tracking number.

Do I have to pay customs taxes on my international order?

Shipping is free, but customs tax on international shipments are the customer’s responsibility and vary depending on the country.

Payment Methods

What payment methods do you accept?

We accept all major credit cards and PayPal for payments.

Returns and Refunds 

I would like to return or refund my order.

We are sorry to hear that you would like to return your item. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You have ​30 days from the date of delivery to return an item. To be eligible for a return, your item must be unworn, unused, and in the same like-new condition in which it was received. Your item must be returned to us in the original packaging.

For USA returns please use the link below to purchase a return label:
https://www.pandorasboxinc.com/products/shipping-and-handling

For International returns please mail returns to:
Pandora’s Box Inc. 12485 SW 137th AVE, SUITE 207, MIAMI FL 33186.

Once the item has been delivered and processed by our returns department, you will receive a refund confirmation via email. Funds will be reflected on your account within 72 hours.

General Inquiries

Where are you located?

Our main office and shipping facility is located in Miami, FL.

Are you affiliated with another jewelry company?

Our company is Pandora’s Box, Inc. We are a general sales store that specializes in various products, such as lifestyle items and fashion jewelry. We are not affiliated with or known as any other company.

How do I care for my jewelry?

Here are some tips you can follow to keep your fashion jewelry lasting as long as possible.

  • Keep your jewelry away from water, oil, soap, lotion, perfume, silver cleaner and other harsh chemicals.
  • Give your jewelry a break - constant or daily wear can deposit oils and perfumes onto the jewelry and cause discoloration (sterling silver or gold jewelry does not apply).
  • Store your jewelry properly - soft pouches and jewelry boxes are ideal and prevent damage, tangling, or chipping.
  • Clean your jewelry before storing it away - even a quick wipe with a soft cloth will do wonders.
  • Avoid using harsh jewelry cleaners that contain acid, alcohol, vinegar, or ammonia.


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